For easy and fast accessible support for customers world wide SerNet offers support budgets via this shop. A SAMBA+ support budget contains 10 hours of services. The smallest time unit for a support request is a quarter of an hour. You can buy up to four budgets in one shopping cart, resulting in one 40 hours project.What is supported?In addition to product support for SAMBA+ we work on your requests regarding overall CIFS/SMB (Samba, Microsoft Windows), AFP/Netatalk, Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap), Unix (AIX, Solaris, HP-UX), Directory Services (Active Directory, LDAP), Printing (CUPS), Infrastructure (DNS, DHCP, SSL). How do I get support?After procurement of the support budget in this shop you will receive an email with your project number within an hour. Support requests including your product number in the subject have to be send via email. Please provide us with your telephone number and how you can be reached in the best way. In urgent cases you can call us directly. All work is performed from remote and is communicated via mail or phone. Support requests can be placed via mail at any time.What is the benefit?Buying the support budget via this shop has the main advantage that you can start working immediately after the purchase. The contract will become effective immediately and you will receive an email from us within an hour with information on how to request the services. If you (or your purchasing department) can accept our general terms and conditions, you may not need to go through lengthy contract negotiations.Do I receive monthly statements about my budget status?Your support budget is valid for 24 month. If you sent a support request during a month, you will receive a complete statement of your budget at the beginning of the following month with detailled information of your support requests and consumed hours. After the support budget is consumed completely or after the 24 month project time you will receive a final budget timetable report.Unused hours of the budget will expire without notification and without compensation or reimbursement 24 months after the day of purchase. The following Terms & Conditions apply: https://samba.plus/tcsambasupport-sernet-inc.

SAMBA+ from SerNet is the leading distribution of open source Samba and customers world wide rely on perfomance and availablity of the software itself and related services. SerNet offers with SAMBA+ SLA a comprehensive support package, with coverage worldwide and around the clock. Our service level agreements (SLA) are defined with the service level indicators (SLI) "response time" and "solution time," and can be procured with three different service level objectives (SLO): Level 1: Response time 8 hours and solution time 48 hours Level 2: Response time 6 hours and solution time 36 hours Level 3: Response time 4 hours and solution time 24 hours The SLOs do not include the hours of service provided. These can either be booked on an hourly basis in prepaid budgets or as a flat rate prize. You have the option of combining the SLOs mentioned above with these support packages: Option 1: 40 hours support Option 2: 80 hours support Option 3: 120 hours support Option 4: 160 hours support Option 5: flat rate support What is supported?The services include support for installation, configuration, maintenance, updates, and upgrades for SAMBA+, including SAMBA+ AIX. Services are provided remotely by email, phone, or video conferencing. Not included are consulting services, software development, and other services not listed above. SerNet may reject support requests for software products and services that are not provided by SerNet. How do I get support?Once the support budget has been purchased in this shop, you will receive an email with your project number and the SerNet emergency hotline within an hour. To submit a support request, please call the SerNet emergency hotline. Please note that if the request is not made via the emergency hotline, for example via email, the response time cannot be guaranteed. All work is performed remotely and is communicated via email, phone. or video conferencing tool. What is the benefit?Purchasing the support budget via this online shop has the great advantage that the support is directly available without long delays. The contract comes into effect immediately and you will receive an email from us within an hour with information on how to request the services. If you (or your purchasing department) accepts our terms and conditions, you will not need to go through lengthy contract negotiations. Do I receive monthly statements about my budget status?The SAMBA+ SLA support budget is paid annually and is valid for one year after procurement. Upon submission of a support request, you will receive a detailed timesheet of your support requests and hours used at the beginning of the following month. After the support budget has been used up completely or after the one-year term has expired, you will receive a final report. Unused hours of the budget will expire without notification and without compensation or reimbursement at the end of this SLA support budget. The following Terms & Conditions apply: https://samba.plus/tcsamba-sla-sernet-inc.