SAMBA+ SLA Development
$37,500.00
Prices excl. VAT
Product number:
SW10021.1
Product information "SAMBA+ SLA Development"
SerNet's SAMBA+ is the leading open source Samba SMB software and customers around the world rely on the performance and reliability of the software itself as well as the associated support and development services.
With SAMBA+ development SLA, SerNet offers a comprehensive development package that includes a guaranteed start time.
Our Service Level Agreements (SLA) are defined with the start times and can be obtained in the following three Service Level Objectives (SLO):
- Level 1: Start-up time 30 days
- Level 2: Start-up time 20 days
- Level 3: Start-up time 10 days
What is included in the SAMBA+ SLA development budget?
In addition to the further development of SAMBA+, SerNet can promote the development of libraries and interfaces in connection with SAMBA+ through contact with other development teams, especially in the areas of CIFS/SMB (Samba, Microsoft Windows), AFP/Netatalk, Linux, directory services (Active Directory, LDAP), printing (CUPS), infrastructure (DNS, DHCP, SSL).
How do I get development?
As soon as you have purchased the budget in this shop, you will receive an e-mail with your project number within an hour. Support requests including your project number in the subject have to be send via email. Please provide us with your telephone number and how you can be reached in the best way. In urgent cases you can call us directly. All work is carried out remotely and provided via email, telephone or video conferencing tool.
What are the advantages?
Purchasing the development budget via this shop offers you the advantage that the development is available immediately and without long waiting times. The contract comes into effect immediately and you will receive an e-mail from us within an hour with information on how to request the services. If you (or your purchasing department) accept our terms and conditions, there is no need for lengthy contract negotiations.
Will I receive monthly statements about the status of my budget?
The term of the SAMBA+ SLA development budget is 48 months. When you submit a support request, you will receive a detailed timesheet of your support requests and hours used at the beginning of the following month. You will receive a final report once the support budget has been used up completely or at the end of the term.
The contract term is 48 months from the date of purchase. Every 12 months from the date of purchase, 25% of the development hours in the budget will expire without notice and without compensation or refund, regardless of whether the services have been used. The following terms and conditions apply: https://samba.plus//tcsamba-sla-dev-sernet-inc